Orders
Track your order
Most parcels arrive within 5–7 business days of dispatch. Here's how to check on yours.
Look up your order
Enter the order number from your confirmation email or SMS. We'll open a chat with the reference already filled in and come back with the live courier status.
Already shipped? Your tracking link was sent by email and SMS. It can take a few hours after dispatch before the courier starts updating it.
What each stage means
Order received
We have your order
Order confirmed
Payment or COD verified
Processing
Picked, checked and packed
Shipped
Handed to the courier, tracking sent
Out for delivery
On the van in your city
Delivered
Signed for at your address
Parcel is late
Anything beyond 5–7 business days from dispatch is worth flagging. Message us with your order number and we'll chase the courier.
Contact usWrong address
Before dispatch we can change it free of charge. After dispatch it depends on the courier — tell us as soon as you can.
Shipping policy